We brought Arturo in for what we thought was going to be a relatively small job of improving some door seals in our 25-year-old condominium. He noted that the door that had been installed wasn’t rated for outdoor use and he had concerns about water entering at the bottom of the door. His concerns made sense to us, but it rapidly became clear that the damage was already done and quite extensive. Within a few hours, Arturo had figured out the extent of the damage and knew exactly what it would take to fix it.
Unfortunately, the damage extended into one of our neighbors’ apartments and required a fair amount of discussion to figure out exactly when and how to fix it. Arturo was extremely patient and came up with several different options, one of which we all eventually agreed upon. He also furnished his insurance information, credentials and obtained the appropriate permits at our request.
At this point, Arturo’s friendly and competent crew got to work pretty much immediately and had the entire wall replaced in the timeframe he estimated, at the cost, he first quoted. He guaranteed the work for 10 years and after almost 3 years, everything is still in great shape. The next time we have a need for a patient, talented, experienced contractor with a conscientious crew, we’ll definitely contact Arturo first.
He was a pleasure to work with, kept us nicely updated, and most importantly, kept his promises. Our building looks exactly as it did before any of this happened, except that now we know the problem is fixed, which was the best possible outcome for us.
Roy Auty